This is pre-payment for an item's payment and delivery costs that isn’t released yet to ensure as soon as it arrives your order can be fulfilled and sent out to you a.s.a.p. Why am I being charged for my pre-order/back-order, even though the product isn’t released/re-stocked yet? They could be for example, Manufacturing delays (due to global pandemics), Supplier shortages, or shipping delays. Waiting time depends on many factors, which are mostly out of our control.
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How long do I have to wait for my pre-order / back-order?Īll orders will be shipped once stock has arrived and full payment has been made, with the exception of Manufacturer Release Dates on some Pre-order Products. In all cases you will be notified if there is a significant price change, from what was Note: Pre-orders could in some cases be a deposit price, without any knowledge of a final price from the Supplier or Manufacturer. Whilst we try to maintain the lowest possible price, factors such as supplier price and exchange rate fluctuations, could affect the final price when we receive it in store. Prices may vary slighlty (from what was paid on the day of the order). Pre-orders, are an order for a product placed before it is available for purchase.īack-Orders allow you to place an order for a product, that is temporarily out of stock. Read more about Insurance and refunds on our Refund Policy page: Read AUSPOSTS statement on Compensation on damaged goods: The Hobbyman By Hearns IS NOT responsible for refunding or replacing a damaged/broken items with no insurance. Standard shipping DOES NOT include insurance by default. The Hobbyman By Hearns offers shipping with Insurance/"Extra Cover", however this option is not applied by default and is at the discretion of the buyer to select upon checkout. If an item that is not insured is lost/damaged during delivery/transit then the lost item compensation/refund is up to the discretion of the carrier. It is highly recommended by The Hobbyman By Hearns that you opt for additional Insurance or "Extra Cover" to protect your delivery from possible damage or loss on the carriers part.
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If you have entered your details incorrectly when you checked out, please contact us via phone or direct message IMMEDIATELY.Īt The Hobbyman By Hearns, we are very efficient with processing orders (meaning your order may already be packed and sorted) so speedy notification is required to allow for immediate intervention in order to change your details.įor more information, or if you are buying Internationally? Feel free to read our Shipping Policy before ordering Please check your details are correct before submitting your order. The Hobbyman By Hearns is not held accountable for incorrect delivery/contact information entered in by the user at checkout. NOTE - On large mail items (over 1 Metre) Large mail items over 1m will have a delay due to shipping via courier being needed, this may incur additional shipping fee's. If your order is coming from more than one location: We suggest you order with Standard Shipping rather than Express (this is due in part to transportation time between stores to get your order combined and sent from 1 location which will delay your "express" postage option). Order before 11am, and your item will ship same day (Australia Only)
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